Frequently Asked Questions
Everything you need to know about your electronics shopping experience.
What is the standard shipping time for electronic devices?
We offer standard shipping which typically takes 3-5 business days. Expedited 2-day shipping is also available for most gadgets and accessories at checkout.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on Themescaliber are 100% authentic and include a standard 1-year manufacturer warranty unless otherwise specified on the product page.
What is your return policy for open-box items?
You can return items within 30 days of delivery. For electronics, the item must be in its original packaging with all cables, manuals, and accessories included to qualify for a full refund.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are the devices unlocked for international use?
Most of our smartphones and tablets are factory unlocked and compatible with global GSM networks. Please check the specific network bands listed in the product specifications.